Abacus’s Customer Complaint's Procedure

If you feel you need to complain about the company.

The Company takes pride in customer service and takes pains to ensure you understand the advice we give you, the actions we suggest and the fees we charge.

We aim to give you appropriate advice wherever possible and always do our best to deal with your affairs in a timely manner.

If you are concerned about any aspect of the service we provide, please talk to your personal debt adviser, who will do their best to explain things to you.

Part of our commitment to customer service is to have a complaints procedure, which you can use if you continue to be dissatisfied with any aspect of our service.

We want to deal with any complaint you may have fairly and quickly and, if are dissatisfied with our treatment of your complaint, we will give you the information necessary to refer the complaint to the Financial Ombudsman Service.

How to complain

Whilst we will try to resolve any issues you have on the telephone, if you wish to make a formal complaint, you must set it out in writing. We suggest you contact us either by writing to:

Abacus (Complaints)
Nelson House
Park Road
Timperley
Cheshire
WA14 5BZ

Or by emailing complaints@abacusfinance.co.uk